Please email family@saltwaterli.com and we will respond to you as soon aspossible, usually within 24 hours, sometimes even sooner 

if there is an issue with your order, please contact our customer service team at family@saltwaterli.com and
we will make it right.

It is common for carriers to mark a package as ‘delivered’ up to 48 hrs before arrival. If your package is marked as delivered but you are unable to locate it, please check with neighbors and around your home as parcels are sometimes hidden for safe keeping. If you believe your order is lost, please reach out to our Customer Experience team at family@saltwaterli.com to report the issue. Lost packages will have a claim filed (whenever possible) before a replacement order is sent.

Email us: Reach out anytime by emailing us directly at family@saltwaterli.com
. We will respond to you as soon as possible, usually within 24 hours. 

Call Us: (516) 560-5755

Monday - Friday: 10am - 6pm EST

Saturday - Sunday: 11am - 6pm EST

Please note that holidays may impact response time. During peak seasons, due to the high volume
of emails and calls, we may experience a 2-3 day delay in response. All inquiries will be answered in the order they are received.

Chat us: See a chat icon on the bottom left corner of the Saltwater website screen? Click it! Joe or one of the team members may be available to help you right away!

Shipping confirmation emails for orders will send out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.

Saltwater makes every effort to only display items that are currently in stock and available to ship. However, there may be instances from time to time where we run out of stock in an item. In these instances you will receive an email notifying you of this situation and provide you options on similar items available that may suit your needs.

If you have any questions about your order or a cancellation, please contact family@saltwaterli.com
 and we will be happy to assist you.

When an order is placed on social media, you will receive a secondary email from Saltwater. Please reference the order
number and confirmation information sent to you from the Saltwater email account. 

If there is an issue with your order, please contact our customer service team at family@saltwaterli.com and we will make it right.

We currently use UPS and USPS as our shipping carrier and applicable rates are populated on the shipping page at checkout. Please note that the fastest shipping methods based upon the shipping address of the order will populate. UPS Surepost is free on orders over $100 (within the continental US).

For orders under $100, a shipping fee will be added. For faster shipping options, please refer to the rates listed during checkout.Orders typically take

1-2 business days to process and be handed off to the carrier. 

It is common for carriers to mark a package as ‘delivered’ up to 48 hrs before arrival. If your package is marked as delivered but you are unable to locate it,  please check with neighbors and around your home as parcels are sometimes hidden for safe keeping. If you believe your order is lost, please reach out to our Customer Experience team at family@saltwaterli.com to report the issue. Lost packages will have a claim filed (whenever possible) before a replacement order is sent. 

We have four retail locations. Huntington Village, Walt Whitman Shops, Westhampton
Beach, & Greenport. Please refer to our locations page for most up to date hours and addresses.

Inventory in stores and online will be similar but may vary at times. Our website will have a full assortment of items and retail locations will usually have seasonal assortments.

Please call your local store for specific product inquiries or reach out to our Customer Experience team at family@saltwaterli.com

Yes we do! As a first-time customer enter discount code WELCOME20 at checkout.

This discount code is eligible for one-time use. 

Forgot to redeem your discount code at checkout? No problem! Contact family@saltwaterli.com at your earliest convenience and we will retroactively apply your discount.

You can expect to receive your partial refund within 3-5 business days. Please note, discount codes cannot be combined through retroactive application. 

Yes! Discount codes provided by Saltwater can be redeemed in store. Please present a screenshot of the discount code emailed to you by Saltwater brand or our marketing partners to the store associate to redeem. 

**HOLIDAY RETURNS EXTENDED THROUGH 1/25/24 on all Purchases as of 11/10/23 in-store & online**

If your eligible Saltwater item was purchased within 30 days, you can exchange it or return it for a refund, just reach out to our customer service team at family@saltwaterli.com

If the item was purchased within the last 2 years and experiences a performance issue, we will make it right. just reach out to our customer service team at family@saltwaterli.com

Altered or washed/worn items cannot be returned or exchanged. Items without their original tags or sanitary stickers
cannot be returned or exchanged.

Initial shipping costs are non-refundable.

For online returns and exchanges please just reach out to our customer service team at family@saltwaterli.com. A successful and complete refund is contingent upon a parcel being delivered back to our warehouse with the original return label and all listed contents, unworn and unwashed with original tags. You'll receive a confirmation email when your return has been processed. Please allow 2-5 business days for your refund to show up in your account.

Yes! Online purchases can be returned or exchanged at any of our Saltwater store locations. For more information on our store locations, please visit our locations page.

Your in-store purchases can be returned to any saltwater store. If you are unable to make it to one of our stores, please email family@saltwaterli.com initiate a return through the mail for your in-store purchase. Your refund will process as soon as your items are received and processed back into inventory.

If the item was purchased within the last 2 years and experiences a performance issue, please let us know and we will make it right. Just email family@saltwaterli.com to start the process.

If the item is no longer wearable due to defective manufacturing and cannot be repaired, we may issue a replacement / merchandise credit for the item’s purchase price. If no proof of purchase is available, we may issue a merchandise credit for the current or last selling price. Issues due to wear and tear and those not covered under the guarantee will be at the discretion of the customer experience and store teams.

Please note that in cases where the garment isrepairable and still reasonably wearable, repairing is one of our options offered to extend the life of your beloved Saltwater item and keep our clothing out of landfills.

Problems eligible for repair, merchandise credit, or replacement under our Guarantee include, but are not limited to:

• Broken or missing buttons
• Snaps or hardware
• Tears at seams that can be resewn or repaired
• Basic restitching on seams and hems
• Certain zipper issues
• Failing seams that are unable to be repaired
• Irregularly patterned holes in the fabric (usually more than
  six)
• Discoloration due to defect, not improper care
• Problems ineligible for guarantee coverage
  include, but are not limited to:
• Shrinking or stretching, bleaching, pulls or pilling, heat
  damage, or the normal wear and tear that occurs after frequent use of the
  product. 

 Please note that if your item is not covered under our Guarantee, you are welcome to contact our customer experience team at family@saltwaterli.com

This policy protects our people and our planet, please use it responsibly. If you’d like to know more about our Guarantee, please don’t hesitate to reach out to us at family@saltwaterli.com and we would be happy to assist.

Our garments are manufactured all over the world as certain factories and regions have different specialties. Currently we produce most of our products in Peru, China, and Turkey, and a few are made in the United States. Ethical manufacturing is important to us and when possible, our design and production teams visit our factories to be fully involved in the production process. Over the years, we have worked to develop close relationships with these factories to ensure our garments are made with a high degree of quality that we can guarantee.

Our team expertly crafts custom fabrics combined with specialized washing and dying techniques to create our garments. Please follow your garment’s specific care instructions (located on the inside tag or on the product’s page) to extend the longevity and performance of your items.

Our website is a strong reflection of our current inventory levels across all Saltwater locations. However, let us know at family@saltwaterli.com if the item you're interested in is out of stock and we'll do our best to track one down for you at one of our 4 retail locations

Each garment comes with instructions specific
to its fabric, construction, and dyes. Please refer to your item’s inner tag
for the most relevant information. 

General Care Instructions

• Wash all pieces with cold water on delicate or hand wash cycles and allow to air dry 
• To ensure the longevity of your garment, we do not recommend putting any items in a dryer for extended periods of time. Dryers run at very high temperatures and can compromise natural fabrics. If items shrink after being put in the dryer, they are ineligible for lifetime guarantee benefits.
• Wash garments inside out to protect buttons and delicate
  fabrics.
• Once the piece has been washed the dye smell will fade. 
• Please lay all sweaters and sweats flat to dry to prevent
  stretching the material or causing threads to pull. 

Other tips: 

• Run a “ghost” cycle in your washing machine after using bleach to ensure that the chemicals do not affect the next washing load.
• For any pulls in material, do NOT cut the thread. A bobby pin can be used to pull the thread back through or please take the item to a tailor for further repair.
• It is only natural for a bit of pilling to occur on soft sweater materials.